Privacy Policy

Information We Collect and Disclose About You

The Credit Union collects nonpublic personal information about you from the following sources:

  • Information we receive from you on applications and other forms
  • Information about your transactions with us or others 
  • Information we receive from a consumer reporting agency
  • Information obtained when verifying the information you provide on an application or other forms. This may be obtained from your current or past employers, or from other institutions where you conduct financial transactions.

We do not disclose any nonpublic information about you to anyone, except as required or permitted by law. We may disclose all the information we collect as described previously and as permitted by law, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our members privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the member information we provide to other third parties.

In order to conduct the business of the Credit Union, we may also disclose nonpublic personal information about you under other circumstances as required or permitted by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of the Credit Union, or follow your instructions as you authorize, or protect the security of our financial records.

If you decide to terminate your membership or become an inactive member with AdventHealth Credit Union, we will not share information we have collected about you, except as permitted or required by law. We will adhere to these privacy policies and practices.


Security is the most important issue AHCU faces in making Internet Banking available for our customers. Using industry standard security techniques ensures that your personal financial information remains confidential. AHCU uses security technologies such as your personal customer number and password, encryption and firewalls. The combination of your customer number and password enables you to be uniquely identified to AHCU Internet Banking. It is your responsibility to keep your password secure.