Privacy Policy

  Why?    Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand AdventHealth Credit Union’s Privacy Policy. At AdventHealth Credit Union, we respect the privacy of our members. We recognize the importance of maintaining the confidentiality of your personal financial information. This notice describes the privacy policy and practices followed by AdventHealth Credit Union. This notice explains what types of member information we collect and under what circumstances we may share it.
What?    The types of personal information we collect, and share depend on the accounts or services you have with us. This information can include: Name, address, Social Security number, and income, account balances and transaction history, credit history and credit scores. When you are no longer our member, we will not share your information except as permitted or required by law as described in this notice.
How?    All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons AdventHealth Credit Union chooses to share; and whether you can limit this sharing.
Reasons we can share your personal informationDoes AdventHealth Credit Union share?Can you limit this sharing?
For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYesNo
For our marketing purposes— to offer our products and services to youYesNo
For joint marketing with other financial companiesYesNo
For our affiliates’ everyday business purposes— information about your transactions and experiencesNoWe don’t share
For our affiliates’ everyday business purposes— information about your creditworthinessNoWe don’t share
For non-affiliates to market to youNoWe don’t share
Questions?Call 407.303.1527, send us an email at or write to us at: AdventHealth Credit Union 351 S. State RD 434, # 1009, Altamonte Springs, FL 32714
Who we are
Who is providing this notice?AdventHealth Credit Union
What we do
How does AdventHealth Credit Union protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also restrict access to nonpublic personal information about you to those employees and volunteers who need to know the information to provide products or services to you.
How does AdventHealth Credit Union collect my personal information?We collect your personal information, for example, when you open an account or apply for a loan, apply for any credit union service, you visit our website, provide us information on any online application or transaction, or information you send to us by email.use your credit or debit card or pay your bills, make deposits to or withdrawals from your accounts. We also collect your personal information from others, including credit bureaus or other companies.
Why can’t I limit all sharing?Federal law only gives you the right to limit information sharing as follows: sharing for affiliates’ everyday business purposes—information about your creditworthiness, affiliates from using your information to market to you, sharing for non-affiliates to market to you. State laws and individual companies may give you additional rights to limit sharing.
AffiliatesCompanies related by common ownership or control. They can be financial and nonfinancial companies. AdventHealth Credit Union does not share with affiliates.
Non-affiliatesCompanies not related by common ownership or control. They can be financial and nonfinancial companies. AdventHealth Credit Union does not share with non-affiliates, so they can market to you, except for our joint marketing arrangements.
Joint marketingA formal agreement between AdventHealth Credit Union and a nonaffiliated financial company where we jointly market financial products or services to you. Our joint marketing partners include financial service providers such as CUNA Mutual, Allied Solutions, and Xtend Inc.

Information We Collect and Disclose About You

The Credit Union collects nonpublic personal information about you from the following sources:

  • Information we receive from you on applications and other forms
  • Information about your transactions with us or others 
  • Information we receive from a consumer reporting agency
  • Information obtained when verifying the information you provide on an application or other forms. This may be obtained from your current or past employers, or from other institutions where you conduct financial transactions.

We do not disclose any nonpublic information about you to anyone, except as required or permitted by law. We may disclose all the information we collect as described previously and as permitted by law, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our members privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the member information we provide to other third parties.

In order to conduct the business of the Credit Union, we may also disclose nonpublic personal information about you under other circumstances as required or permitted by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of the Credit Union, or follow your instructions as you authorize, or protect the security of our financial records.

If you decide to terminate your membership or become an inactive member with AdventHealth Credit Union, we will not share information we have collected about you, except as permitted or required by law. We will adhere to these privacy policies and practices.


Security is the most important issue AHCU faces in making Internet Banking available for our customers. Using industry standard security techniques ensures that your personal financial information remains confidential. AHCU uses security technologies such as your personal customer number and password, encryption and firewalls. The combination of your customer number and password enables you to be uniquely identified to AHCU Internet Banking. It is your responsibility to keep your password secure.